Flight Delay Lounge Access Conditions of Use

Please read these terms and conditions carefully before registering for SmartDelay service (the “Service”).
  1. Parties to Flight Delay Lounge Access

    Flight Delay Lounge Access is provided on behalf of Vhi by Collinson Service Solutions Limited (we/us/our throughout this document). This agreement becomes valid on the effective date of your Vhi MultiTrip or Vhi International policy. By entering into this agreement, you agree that you are legally capable of entering into a binding contract and you are at least 18 years old. You also agree with our privacy policy found here.

  2. Eligibility

    Flight Delay Lounge Access is available to Vhi MultiTrip and Vhi International customers including additional travel companions. To access this service you must register for Flight Delay Lounge Access at the following address www.vhi.loungeaccess.ie

  3. How to use Flight Delay Lounge Access

    You will become eligible for Flight Delay Lounge Access if you register your flight at least 2 hours before the scheduled departure time. We reserve the right not to provide Flight Delay Lounge Access if you fail to accurately register your details or the details of your travel companions.

    The departure of your flight will be monitored by our flight tracking system. Subject to successful prior registration and lounge availability, Flight Delay Lounge Access will provide you and your travel companions with airport lounge access via email in the event that our flight tracking system identifies that your flight is delayed by more than 60 minutes (the “Delay Threshold”). You will also receive an SMS to notify you of such emails. Access to the email account you provided at registration and the ability to display your lounge access email is a condition of use of the Flight Delay Lounge Access.

    We and you will rely solely on our flight tracking system to determine if you have become eligible for airport lounge access. You accept that we do not warrant the accuracy of the flight tracking system and you will not rely on it to track your flight departure time.

    Flight Delay Lounge Access will be provided to you and your travel companions on the same day of your flight travel. It cannot be used on any other day of your travel.

    Only the named individual including those registered by the named individual in the Flight Delay Lounge Access email confirmation will be eligible to airport lounge access.

    Flight Delay Lounge Access is provided to you and your travel companions on a non-transferable, non-refundable and non-changeable basis.

    By accessing the airport lounge, you and your travel companions agree to abide by the rules and policies of the lounge.

    You and your travel companions acknowledge that additional dining options and business or conference facilities available to lounge guests may be subject to additional charges. You and your travel companions will remain solely liable for such charges. We will not be held liable for such charges howsoever rising.

  4. Price and Payment

    This service is free. Vhi reserves the right to charge a fee or amend the fee from time to time.

  5. Liability

    If we fail to comply with these terms and conditions, we shall only be liable for the retail value of the lounge access.

    We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

    • loss of income or revenue;
    • loss of business;
    • loss of profits; or
    • loss of anticipated savings.

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

    Nothing in this agreement excludes or limits our liability for:

    • liability for death or personal injury caused by our negligence;
    • fraud or fraudulent misrepresentation;
    • any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
    • any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

    Where you use the services of any participating airport lounge, any losses or liability arising out of, or in connection with using such lounge shall be the liability of the participating lounge. We will not participate in any dispute between you and any participating lounge.

    We do not give any warranty for any goods services accessed through the participating lounges.

    You agree that you will indemnify Collinson Service Solutions Limited, us, and our companies, directors, officers, employees and agents (collectively 'the indemnified parties') against and hold each indemnified party harmless from all liabilities, damages, losses, claims, suits, judgments, costs and expenses (including reasonable legal fees) for injury to or death of any person or damage to or destruction of any property arising out of the use of Flight Delay Lounge Access by you, except that such indemnification shall not extend to acts of gross negligence or wilful misconduct by the indemnified parties.

  6. Term and Cancellation

    If you cancel your Vhi MultiTrip or Vhi International policy, the Flight Delay Lounge Access service is automatically cancelled.

  7. Notices

    You accept that communication with us will mainly be electronic. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

    You should be aware that access to your email may subject to local Internet access charge depending on your own individual arrangements for Internet access. You agree that you will be solely responsible for any expenses incurred for your access to Flight Delay Lounge Access service.

  8. Right to Amend and Revoke This Agreement

    We have the right to amend or terminate this agreement with immediate effect at any time.

  9. The Customer Service

    If you have a complaint about any aspect of Flight Delay Lounge Access, please contact:
    Vhi Multitrip +353-46-907 7358
    Lines Open: 8am - 6pm GMT Monday - Friday, 8am - 4pm GMT Saturday.
    Or via post: Vhi Travel Claims Department, IDA Business Park, Athlumney, Navan, Co. Meath, Ireland.

    Vhi International +353-46-907 7377
    Lines Open: 8am - 8pm GMT Monday - Saturday.
    Or via post: Vhi International Claims Department, IDA Business Park, Athlumney, Navan, Co. Meath, Ireland.

    Upon receiving a customer complaint we will confirm a final response or let you know when a final response can be expected. Our aim is to get it right, first time every time. If we make a mistake we will try to put it right promptly.

  10. Other Important Terms

    We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

    This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    These terms are governed by the Law of the Republic of Ireland and comes under the jurisdiction of the Courts of the Republic of Ireland in any disputes.